Welcome to cleancoil.shop. To safeguard consumer rights and ensure a worry-free shopping experience, we have established the following Refund and Return Policy. Please read this content carefully before placing an order.
This policy applies to all products purchased through cleancoil.shop within the region of Spain.
I. Return Request Period
Customers may submit a return request within 30 days of receiving their order.
Requests submitted after this designated period may not be accepted or processed by the platform.
II. Eligibility for Returns
To ensure a smooth return process, items requested for return must meet the following criteria:
The item must not show signs of significant use, damage, or artificial contamination.
The item must remain in a substantially complete and intact condition.
All original accessories and components must be included.
The item must remain in a resalable condition.
Please contact our Customer Service Team to obtain return instructions before shipping any items back; packages returned without prior confirmation may not be processed correctly.
III. Non-Returnable/Non-Exchangeable Items
Refunds or returns may not be processed under the following circumstances:
The 30-day return window has expired.
The item exhibits signs of artificial or user-inflicted damage.
The item is visibly soiled or stained due to personal negligence.
Major components or accessories are missing from the item.
The item was not purchased directly from this website.
IV. Refund Processing Time
Once we have received and verified that the returned item meets our return criteria, we will arrange for the refund to be processed as soon as possible.
Standard Refund Timeline:
Refund Crediting Time: Within 3 business days.
The actual time it takes for the funds to appear in your account may vary slightly depending on the processing speeds of your specific payment platform or bank.
Refunds will be issued to the original payment method used when placing the order.
V. Order Cancellation
If your order has not yet entered the shipping process, you may contact Customer Service to request a cancellation.
If the order has already been shipped, you must wait to receive the items and then follow the standard return procedure outlined above.
VI. Damaged Items or Order Errors
If you receive an order presenting any of the following issues:
The item is physically damaged.
The item exhibits significant quality defects.
You received the wrong item.
An item is missing from your order.
Please contact Customer Service as soon as possible after receiving your order, providing relevant photographs and your order details; we will assist you in resolving these after-sales issues.
VII. Special Note
Due to factors such as continuously rising platform operating costs, intensifying market competition, and excess inventory accumulation in recent years, the operation of this website is currently facing significant financial and operational pressures. Due to sustained financial losses, we have decided to conduct a phased clearance sale to liquidate inventory; select items will be sold at prices below their regular rates.
During this clearance event, stock for certain items is limited. As order volume and inquiries regarding after-sales support are expected to increase, we will make every effort to maintain the quality of our service and, in accordance with the law, safeguard the legitimate rights and interests of our consumers.
Thank you for your understanding and support of cleancoil.shop.